Heal Before Work Psychology & Consulting, Inc.
Effective Date: May 1, 2025
Last Updated: October 26, 2026
Heal Before Work Psychology & Consulting, Inc. (“Heal Before Work,” “HBW,” “we,” “us,” or “our”) respects your privacy and is committed to handling information collected through our website responsibly.
This Privacy Policy explains how information may be collected, used, maintained, and disclosed when you visit healbeforework.com or interact with features available through our website.
This Privacy Policy applies primarily to information collected through our public website. It is separate from our Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (“HIPAA”) and other policies governing protected health information created or maintained in connection with clinical services.
Depending on how you use our website, we may collect information that you voluntarily provide, including:
Please avoid submitting detailed medical, mental health, or other sensitive clinical information through general website contact forms unless the form specifically indicates that it is intended and secured for that purpose.
When you visit our website, certain information may be collected automatically through our website platform, hosting provider, security tools, cookies, analytics technologies, or similar technologies.
This information may include:
We may use this information to operate, maintain, secure, and improve the website and understand how visitors use our website.
Heal Before Work uses the following third-party analytics and website tools: Google Analytics and Google Search Console. These providers may collect information about your online activities over time and across different websites. Heal Before Work does not use website information for targeted or cross-context behavioral advertising.
Our website may use cookies or similar technologies to support website functionality, security, performance, accessibility, analytics, and user experience.
Some technologies may be provided by third-party vendors.
Where required by applicable law, visitors may be provided with options regarding certain non-essential cookies or tracking technologies.
Heal Before Work seeks to evaluate website technologies in light of its obligations as a healthcare provider. Website visitors should not assume that general website analytics or communication tools are appropriate for transmitting confidential clinical information.
Information collected through the website may be used to:
Heal Before Work does not use or disclose health information submitted through the website for marketing without your written authorization.
Heal Before Work provides mental health services and is subject to federal and California laws governing health information, including the California Confidentiality of Medical Information Act (“CMIA”).
Information created, received, or maintained in connection with treatment may be protected health information under HIPAA, medical information under the CMIA, and protected information under other applicable laws.
Our handling of protected health information is governed by our Notice of Privacy Practices, which is separate from this Website Privacy Policy. A copy of the Notice of Privacy Practices is available at healbeforework.com/notice-of-privacy-practices.
If there is a conflict between this Website Privacy Policy and our obligations under HIPAA or other applicable healthcare privacy laws, the applicable healthcare privacy requirements will control.
General website forms and email addresses should not be used for:
Website submissions may not be reviewed immediately.
If you are experiencing a medical or psychiatric emergency, call 911, go to the nearest emergency department, or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.
We may disclose information when reasonably necessary to operate the website or conduct legitimate business activities, including to vendors that provide services such as:
We may also disclose information when required or permitted by law, including in response to lawful legal process, regulatory requirements, or circumstances involving the protection of rights, safety, or security.
Where a third-party vendor receives protected health information on behalf of Heal Before Work, HBW enters into a business associate agreement with that vendor as HIPAA requires.
Heal Before Work does not sell personal information and does not share personal information for cross-context behavioral advertising.
California residents may have rights regarding certain personal information under applicable California law.
Depending upon which laws apply to Heal Before Work and the information involved, those rights may include rights relating to:
Some information may be exempt from certain California consumer privacy laws because it is governed by HIPAA or other applicable healthcare privacy laws.
To access, correct, or delete personal information collected through the website, email support@healbeforework.com with the subject line “Privacy Request.” Heal Before Work will verify your identity before acting on a request and will respond within 45 days. Requests to access or amend clinical records are handled under the Notice of Privacy Practices and California law. Heal Before Work does not disclose personal information to third parties for their own direct marketing purposes.
Our website may contain links to websites, platforms, or resources operated by third parties.
Examples may include:
Heal Before Work does not control the privacy or security practices of independent third-party websites.
Visitors should review the privacy policies and terms of those third parties before providing personal information.
Heal Before Work may provide links to secure systems used for scheduling, documentation, payment, messaging, telehealth, or other clinical functions.
Those systems may have their own privacy policies, terms, and security practices.
Use of an external patient portal or healthcare platform is also subject to applicable clinical agreements, informed-consent documents, and Heal Before Work’s Notice of Privacy Practices.
Ordinary email and general website communications may not provide the same privacy protections as secure healthcare messaging systems.
Do not send highly sensitive clinical information through a general email address unless specifically instructed to do so using an approved secure method.
Heal Before Work uses administrative, technical, and organizational safeguards intended to protect information under our control.
However, no internet transmission, website, email system, or electronic storage method can be guaranteed to be completely secure.
Visitors use electronic communications with this understanding.
We may retain information for as long as reasonably necessary to:
Clinical records are retained according to separate professional, legal, and regulatory requirements.
Our website is not directed to children under 13.
We do not knowingly use the website to solicit personal information directly from children under 13.
If a parent or guardian believes a child under 13 has submitted personal information through the website, the parent or guardian may contact Heal Before Work at support@healbeforework.com, and Heal Before Work will delete it unless the law requires Heal Before Work to keep it. Mental health services for minors, including services a minor 12 or older may consent to under California law, are governed by Heal Before Work’s clinical policies and consent forms.
Heal Before Work is committed to providing an accessible website experience.
We continue to evaluate our website and make reasonable efforts to improve accessibility for individuals with disabilities.
If you experience difficulty accessing information on our website, please contact us at:
Email: support@healbeforework.com
Telephone: 510-804-2137 (front desk)
Please describe the information or service you were attempting to access and the accessibility issue you experienced so that we can work toward providing reasonable assistance.
Some browsers and devices provide privacy signals, including “Do Not Track” or other preference signals.
Heal Before Work does not currently respond to Do Not Track signals. Because Heal Before Work does not sell or share personal information, an opt-out preference signal, such as Global Privacy Control, has no sale or sharing to stop.
Heal Before Work may update this Privacy Policy periodically to reflect changes in our website, business practices, technologies, or legal requirements.
When we make material changes, we will update the “Last Updated” date appearing at the beginning of this policy.
Visitors are encouraged to review this Privacy Policy periodically.
Questions regarding this Website Privacy Policy may be directed to:
Heal Before Work Psychology & Consulting, Inc.
1990 N. California Blvd., 8th Floor, Walnut Creek, CA 94596
support@healbeforework.com (email)
510-439-5706 (fax)
For questions specifically involving protected health information or Heal Before Work’s HIPAA privacy practices, please refer to our Notice of Privacy Practices or contact the practice through the appropriate privacy contact listed in that notice.
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